Boeing Commercial Aviation Services (CAS) partners with Boeing customers to help ensure decades of safe, efficient, and economical service by its aircraft. CAS provides product, services and support internationally.

To computerize and standardize the industry's over-abundance of maintenance-tracking media and methods, CAS planned Maintenance Performance Toolbox to standardize and provide immediate access to maintenance records from any given craft or an entire fleet. Cortona3D's RapidTag enables line and engineering staff to "tag" any part of an airplane with information that speeds and ensures reliable service.

The CAS Toolbox came rapidly to market and today helps maintain and relay knowledge about thousands of aircraft.

Customer Profile

For 65 years, Boeing Commercial Aviation Services (CAS) has continually expanded its services to airlines and fleet owners. Today, CAS provides maintenance services, products, materials, customer support, flight operations, and fleet enhancements.

CAS wanted its industry to have a software-based "toolbox" that would enable the recording, managing, tracking, leveraging, and reporting of the thousands of tasks, processes, tools, methods, and spare parts involved in the decades-long maintenance histories of aircraft and fleets of aircraft. Whether for use in preventive maintenance, repairs, troubleshooting, or compliance reporting, having rapidly available knowledge of procedures, history and tools pertinent to a given model and aircraft is vital.

Boeing Maintenance Performance Toolbox (Toolbox) - developed using Cortona3D's RapidTag and other complementary products-empowers CAS customers to manage their huge volumes of technical documentation in a structured environment.

RapidTag enables users attach feedback to exact parts/assemblies in the 3D object. This data goes to a central repository for analysis and troubleshooting.

The Challenge

An over-abundance of industry mechanisms existed for feeding back customer knowledge about operation, maintenance, and repair into ongoing processes. But methods of collecting and structuring such information differed from country to country, and airline to airline. Data could reside in paper systems, home-grown programs, out-sourced, or COTS products. Such systems are often limited, special-purpose, arbitrary or unstructured, which makes storing, analyzing and communicating their data slow or difficult. Resulting systems were cumbersome to use, then failed to protect the intellectual property they contained.

To supplant these varied solutions, CAS's requirements for Maintenance Performance Toolbox were demanding and comprehensive. Its completeness, speed, accuracy, and clarity would help restrain industry and consumer costs. It could save untold hours, and affect the lives of millions of passengers.

Why CAS Selected Cortona3D

CAS sought efficient programming tools to speed development. Inefficient development tools could misspend the time and talents of valuable CAS technologists, slow time-to-market, and delay benefits to the industry.

After an extensive search of applicable software, CAS included Cortona3D RapidTag and RapidManual in its development arsenal. Maintenance Performance Toolbox utilizes Cortona3D technologies to:

� Streamline software development of a complex graphics-based product

� Author interactive 3D models with electronic distribution

� Leverage Boeing CAD data

� Tag aircraft parts with notes and valuable experiences and know-how.

RapidTag's "tagging" functionality adds a critical layer of interactivity that enables line workers and engineers to modify data or attach new information to specific parts or assemblies. CAS saw the obvious benefits of using RapidTag to improve communication across its user community.

Benefits In Hand

Aviation Week magazine selected Maintenance Performance Toolbox to receive its 2005 Technology Innovation Award. Freelon Hunter, Boeing CAS Director of Maintenance Services and Product Development, says, "We are delighted with the response of our customers to the visualization technology provided by [Cortona3D]".

RapidTag powers one of Toolbox's most vital capabilities: the ability to record, utilize and propagate the accruing knowledge that accumulates on models and individual aircraft through their lifecycles. RapidTag enables a "tag" to be placed on any part in the system. That tag can be a note on spares availability, helpful tool choices, failure rate, a URL, or any other helpful information learned throughout the work process.

The 3D interface empowers fast navigation and an intuitive way to record maintenance data in a very structured format.

CAS Describes Toolbox

Toolbox is "a whole new category of maintenance tool." It is "the first integrated set of productivity tools that unifies maintenance activities from start to finish, including technical publications, training, maintenance, and engineering in one product suite." Toolbox is "an integrated suite of applications that do for airline maintenance operations what integrated text, data, and graphics suites did for the front office."

CAS advises users that they "will know as soon as you access the Maintenance Performance Toolbox that you've never had power like this before.... Toolbox goes far beyond your expectations. [It] will change what you expect to accomplish-in an hour, in a shift, in the time allotted.... Toolbox is easy to use. Active links within 2D and 3D system diagrams and structural models take you directly to the information you need."

CAS goes on to say, "Toolbox helps engineers speed through vital day-to-day tasks and helps them save successful solutions for reuse or recurrent tasks. Toolbox's integrated authoring system handles text, graphics, and even multimedia."

What's in the Toolbox?

Toolbox supports an Aircraft Maintenance Manual, Structural Repair Manual, Fault Isolation and Reporting Manuals, and an Illustrated Aircraft Parts Catalog. Because RapidTag helps create such a well-rounded environment:

� Users create and modify operator-unique procedures and documentation, then automate document revisions.

� Publications departments create customized documents, modify manuals, and create job cards.

� Built-in workflow tracking ensures document audit trails are complete and approved before release.

� Mechanics have fast access to necessary information.

� Toolbox speeds teaching and regulatory compliance.

� Hosting on MyBoeingFleet relieves operators of systems burden, and helps ensure 24/7 access.

� A thorough, fully integrated solution promotes efficiency across functional organizations.

Without the use of Cortona3D's toolsets, the development and sale of the Boeing CAS Maintenance Performance Toolbox would have lagged, or the product been less comprehensive.

Today, faster and safer repairs and equipment checks are accomplished. Easy updating, feedback and knowledge transfer from engineers and electricians occurs in fleets large and small. Cortona3D RapidTag helps ensure each action on these complex structures can benefit from the hard-won knowledge acquired and now included in Toolbox.

RapidTag Helps Boeing Open Up "Maintenance Performance Toolbox"